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Operational Update and Recovery Efforts Following Hurricane Melissa

Dear Valued Partners, In the wake of Hurricane Melissa, we are incredibly grateful that our team suffered no major loss of life or significant structural damage—though we did experience some flooding and roof damage in certain areas. The safety and well-being of our staff, partners, and the wider community remain our highest priority. While we celebrate our collective safety, we are now assessing the severe infrastructural impact across the island. Our team is working closely with our partners to evaluate the extent of the damage to roads, facilities, and other essential services that support our operations.

How You Can Help (Support Our Recovery)

We have been deeply moved by the outpouring of care and concern from our partners. If you wish to support our recovery efforts, there are two key ways you can assist:

  1. Direct Team & Partner Support:
    Contributions to assist affected team members or partners are greatly appreciated. Please reply to this email to indicate how you wish to contribute—whether in-kind or via monetary support.
  2. Local Relief Efforts:
    Alternatively, donations can be made through support.jamaica.gov.jm, a verified local relief initiative working with communities impacted across the island.

As Jamaica rebuilds, we remain hopeful, united, and fully committed to creating timeless experiences for our guests—when it is safe and feasible to do so.

We are Strong. We are Resilient. We are Jamaica.

Thank you for your understanding, partnership, and continued support.

Warm regards,

Area Status and Commitment Details
Office Resumption (Limited) Monday, November 10, 2025 Our core team will resume limited operations to assist with inquiries, rescheduling discussions, and coordination of future cruises.
Expect Delays Critical Information Many of our team members are currently operating without reliable power, water, or internet access. As such, response times may be significantly delayed. We appreciate your patience and understanding as we navigate these temporary challenges.
Cruise Operations Currently Suspended